Order and sales management is an essential activity to meet all customer’s needs and to do it, Datatex developed technological solutions that maximize performances. The company follows the customer across the entire process. At the beginning trying to agree upon the best prices compared to competitors, then supporting the customer in the orders’ management, from the reception to the final step of the process. An important requirement for Datatex is the reliability, that is the ability to verify both availability in the warehouse related to products’ requests and the supplier’s delay of time, in order to assure the costumer a certain delivery date. Another feature to consider in order to guarantee an excellent sales process management, is to solve all related problems that may occur and to follow carefully the product’s path. Thus, being able to provide the customer details about the stage and localization of his order. During this process; Datatex takes care of returns, claims and credit notes.
Handles management and treatment of customers’ orders
Verifies products’ availability
Defines the right delivery times
Shows the customer the order stage